How processing sites lose knowledge every swing, and what the good ones do about it.
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"When twenty years of experience resigns, the standard exit process captures their site access card and their PPE. The twenty years goes with them."Part Two · The five places knowledge leaks
How processing sites lose knowledge every swing, and what the good ones do about it.
Every part comes from real fixed plant shifts: the fault re-diagnosed at 2am because the fix from March was in someone's notebook, the follow-up that died at shift change, the operator whose twenty years walked out the gate with a resignation letter. It isn't a brochure. Everything in it works with a notebook and discipline — software optional.
Use the seven habits and the handover standard to lift the quality of every handover your crew gives and receives — without adding paperwork.
Map the five leak points against your own site and find where knowledge is escaping between crews, departments and rosters.
Repeat faults, diagnosis time, time to competence, supervisor admin. Four numbers you already have, read as knowledge loss instead of maintenance cost.
ShiftIntel is the handover standard, built into the phone in your crew's pocket: shift logs in plain language, follow-ups with owners, the Schedule 26 handover and the weekly report compiled from the records. Thirty days on your own site, your own data.